Shipping information

Packages are shipped after receipt of payment.

We offer four delivery methods:

  • UPS: Home delivery in 48 hours only with secure packaging
  • Mondial Relay: Delivery to a relay point in 72 hours only with secure packaging
  • Chronopost: For an order before 11am, delivery the next day before 1pm only with secure packaging
  • Our carrier: Home delivery for wooden crates or pallets with an appointment setting

Whatever delivery method you choose, we'll send you a link to track your package online. Shipping costs include preparation and packaging costs as well as postage.

Preparation costs are fixed, while transport costs vary depending on the delivery address and the total weight of the package.

We recommend that you consolidate all of your items into one order or let us know that you want to complete with other orders to avoid shipping charges being applied to each one.

When receiving your delivery, it is important to check the pallet (s) in the presence of the delivery person. You need to check and count your packages. If you notice missing packages, one or more crushed, torn or opened packages, you must open the packages and check whether some of the products are missing or have been damaged during transport. If you notice a missing or damaged product, you must make specific reservations on the delivery slip.

Here is the type of reservations that we recommend that you note on the delivery slip:

  • Missing package on pallet (specify the number): Specify if the pallet is unsheathed without warranty tape, X packages are missing.
  • Open package (specify if pieces are missing): X pieces missing.
  • Crushed package (specify if broken parts): X broken parts.
  • Torn or disemboweled package (specify if broken parts): X broken parts
  • Traces of shocks: imperatively check the contents and make a reserve on the damaged parts.

It is important to make a precise note of your reservations in order to be able to request insurance in view of a possible reimbursement.

For any further information, do not hesitate to contact us .