General conditions of sale

Consumer protection

The consumption of alcoholic beverages during pregnancy can have serious consequences for the health of the child.

The sale of alcohol is prohibited to minors under the age of 18.

Alcohol abuse is dangerous for your health. You are invited to consume in moderation.


Name: Vitis Epicuria

Company name: Vitis Epicuria SAS

Headquarters: 23 avenue du Mirail, 33370 Artigues-près-Bordeaux

Phone: 05 57 85 89 89


Registration number: 478 371 511 R.C.S. Bordeaux

The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the good processing and the good routing of the orders, the lack of information leads to the non-validation of the order.

In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Informatics and Liberties (CNIL).

Under Article 34 of the Law of January 6, 1978, the customer has the right to access, modify, rectify and delete data concerning him.

The Internet user can at any time use this right with the person in charge of publication of the website Vitis Epicuria in the form of a handwritten letter containing the specific identifiers of the customer making it possible to identify him and the subject of his request that the person in charge of publication will endeavor to process as soon as possible, at the following address:

Vitis Epicuria,
23 avenue du Mirail
33370 Artigues near Bordeaux

In addition, this site undertakes not to disclose specific information to its customers and thus to respect the law which applies to individual freedoms and to the protection of individual identity data.

Alcohol abuse and protection of minors

Alcohol abuse is dangerous for your health, drink in moderation.

Pursuant to Article L. 3342-1 of the Public Health Code prohibiting the sale of alcohol to minors under the age of eighteen (18), the customer undertakes by validating his order to have eighteen years on the date of the order.


These General Conditions of Sale govern the sale of products found on the Vitis Epicuria merchant site.

They are available to the buyer on the order page.

The fact for the Customer to check the box "I have read the general conditions of sale and I accept them" before validating his order automatically entails the express acceptance by the latter and without restriction or reservation hereof. General Conditions of Sale, to the exclusion of any other document such as a prospectus or catalog issued by the seller, the value of which is only indicative.

Any possible modification of the T & Cs. will only apply to sales concluded after the modification, the dates appearing on the notice of receipt of the order sent to the buyer as proof.

The site's offers are exclusively reserved for private and professional customers, excluding all shops and supermarkets (hypermarkets, supermarkets, etc.).

The photos visible on the site are purely illustrative and not contractual.

Vitis Epicuria reserves the right, for any new customer, to ask him for a proof of identity and address, before the final validation of his first order.


Our selling prices are those indicated on the site when ordering. The electronic catalog is regularly updated.

We reserve the right to change our prices at any time according to promotions, variations in raw materials, prices from our suppliers or due to possible typographical errors in the display of these same prices. / p>

Prices are inclusive of VAT, in euros. Shipping costs are extra. They are variable according to the quantities ordered. The shipping costs are displayed when entering the order.


The order must strictly comply with the offer as issued on the site and in particular the formats, quantities offered and deadlines.


The order assumes that the customer first acquainted himself with these conditions, the price and the essential characteristics of the wines chosen, available on the site.

Orders are taken through the "Basket" (dematerialized order form) accessible online on the Vitis Epicuria site.

The buyer provides the requested information necessary to complete the order. He takes care on this occasion not to omit any information essential to the proper execution of the delivery:

Precise information concerning the delivery (delivery address different from the billing address, daytime telephone number, possible access code to the residence, intercom code, etc.)

The buyer is identified by his e-mail address.

The buyer accepts the order by clicking on "validate" after choosing the terms of payment and entering the information requested to enable it in the areas provided for this purpose.

Its acceptance is then final, subject only to the possible exercise of the right of withdrawal described below.

Vitis Epicuria confirms the order to the buyer by email summarizing the order, a link for tracking the order is included in the email.

Any order is considered firm and final upon receipt of payment and confirmation by our services.


Any order for wine and accessories can only be confirmed if it is accompanied by payment (bank card, check) of the full price including VAT

If the check or transfer fails to be received by Vitis Epicuria no later than ten days after the order, it is automatically canceled.


By credit card, in € uros, (Carte Bleue, Visa Card, Eurocard / Mastercard) indicating in the area provided for this purpose (secure online payment via Paypal) your card number, without spaces between the numbers , as well as its validity date and the three-digit security number on the back of your card.

Bank information is encrypted and cannot be decoded. Vitis Epicuria does not have access to your credit card information, only the email acknowledging the successful execution of your payment reaches us.

By bank transfer, in € uros, indicating in the zone provided for this purpose on your banking interface (recipient message or reference) the order number (communicated at the end of the order).

By check in € uros, clearable in a French bank, payable to Vitis Epicuria.

Indicate the order number (communicated at the end of the order) on the back of the check and send your payment to the following address:

Vitis Epicuria,
23 avenue du Mirail
33370 Artigues near Bordeaux

In the event of any payment delays (refusal of bank card, check cashing, etc.), it is the customer's responsibility to pay for his order by any other appropriate means, failing which the order will be canceled after 10 days.


Vitis Epicuria retains ownership of the goods sold until full payment by the buyer (Law No. 80-335 of May 12, 1980).


Offers are always made subject to available quantities. In the event of unavailability of the wines ordered and subsequent cancellation of the order, the price will be refunded to the buyer as soon as possible.


In the event of destruction of the goods before the date scheduled for delivery of the order, in the absence of available stock to proceed with its replacement, the buyer will be reimbursed for the sums paid by him, to the exclusion of any other compensation. , within 30 days of the date of the loss.


The order specifies the place of delivery or, where applicable, the willingness of the buyer to collect the goods himself from the seller's cellars. The buyer must receive or collect the goods within a maximum period of 1 month following receipt of his order.

Any change in the place of delivery must be indicated by the buyer to the seller in good time and in any event before the carrier takes charge of the order.

The indicative standard delivery time is 7 working days following the processing day of the validated order (the order is processed within 48 hours of the validation of the latter), from Monday to Friday, between 9 a.m. and 6 p.m., except in exceptional circumstances.

If exceptionally the buyer should notice the absence of delivery within the times indicated above, he should immediately notify Vitis Epicuria to allow them to remedy the problem as soon as possible, the execution of the order must then intervene within 30 days at the latest.

The presentation of the goods at the place and on the date indicated by the buyer releases the seller from his obligation to deliver.

If the buyer is absent during the presentation of the goods, as far as possible and depending on the circumstances, the road carrier will contact the buyer for a second delivery, provided however that the latter has communicated a telephone number where he can be contacted at any time for the proper execution of the delivery.

If the buyer has chosen to collect or have the goods collected directly from Vitis Epicuria, they will only be delivered to the orderer. To validate his identity, an identity document will be requested. If the originator of the order cannot come to Vitis Epicuria, he can ask a third party to come in his place. This person must have a power of attorney established by the author of the order, and to which a copy of one of his identity documents will be attached.

The buyer is responsible for checking the condition of the packaging and the contents of the package (s) upon delivery. In the event of damage or lack of conformity, the buyer is required to make reservations on the delivery slip, specifying the anomalies observed, and to notify Vitis Epicuria within 48 hours of receipt. , by registered letter with acknowledgment of receipt. If breakage is found, the buyer must refuse the damaged package, indicate it on the carrier's delivery note and inform Vitis Epicuria under the aforementioned conditions.


A right of withdrawal is offered to the buyer under Article L.121-20 of the Consumer Code.

Upon receipt of the goods, the buyer has 14 clear days to return the product to Vitis Epicuria and request a refund.

When the seven-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

Products damaged after delivery will not be taken back.

The buyer who uses this option will have the obligation to proceed, under his responsibility and at his own expense, with the return of the ordered goods to the seller's cellars.

When the merchandise has been sold as part of a promotional package, the entire package must be returned to Vitis Epicuria due to the indivisibility of the order and the overall price invoiced.

The buyer's refund will be made within 30 days of the return.


Vitis Epicuria cannot be held responsible for any degradation of quality caused by the transport of the products.


Vitis Epicuria cannot be held responsible for loss, damage or delivery failure of an order resulting from a case of force majeure (such as natural disasters, strikes, road accidents) these cases are in addition to those usually retained by French case law.


Vitis Epicuria Customer Service is at your disposal to resolve any problem amicably following an order and its execution. In the event that an agreement cannot be reached, all conflicts arising from the execution of an order or the interpretation of these conditions, and more generally agreements of any kind concluded between the parties, will be attributed to the head office court. by Vitis Epicuria.


Article L.134-2 of the Consumer Code: it is up to Vitis Epicuria to keep for 10 years from the delivery of the goods, the writing noting the contract concluded electronically, as soon as this contract covers over a sum greater than 120 euros.


The order of en primeur wines gives rise to the payment of a deposit of the total amount of the price excluding taxes and delivery costs. Upon receipt of your order along with payment, we will send you a paid pro forma HT invoice. After the wines are made available by the property, in a year or two depending on the estate, we will send you the final invoice showing:

  • VAT calculated at the rate in force on the day of invoicing (currently 20%)
  • transport costs calculated per 75cl bottle delivered in Metropolitan France